MedSpa Reviews & Referrals System | QR Code Signage, SMS Scripts (Word, PDF, Excel) (Digital Download)

✨ This med spa reviews and referrals system is built for aesthetic clinics that want consistent reputation growth without awkward asks, privacy mistakes, or random follow ups. It standardizes what your team says after great visits, what happens when something feels “off,” and how referrals are invited in a way that still feels premium. The outcome is steady five star momentum and referrals you can actually manage.
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🧩 System/workflow, not a random bundle—built around Start Here routing, QuickFill customization, and a 60 minute implementation map so the clinic uses the same timing and language every day. Most basic packs stop at a QR sign or a single referral card; this adds tone based review request sequences (SMS + email), privacy safe Google reply language by star rating, a 3 step service recovery and private feedback framework, referral ask + follow up + thank you scripts, referral program one pager + terms language, front desk quick references and FAQ support, plus a KPI tracker dashboard with weekly/monthly metrics and troubleshooting.
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🔍 Use this to fix the operational breakdowns that make reviews and referrals feel inconsistent:
•    Happy clients leave without sharing → a timed ask that feels natural instead of pushy
•    Small concerns become public complaints → a private feedback route that protects trust
•    Staff avoid replying publicly → privacy safe replies by rating with calm escalation language
•    Referral asks feel awkward → short scripts that fit a luxury checkout moment
•    Rewards get applied unevenly → consistent rules and logging for fair follow through
•    No one knows what’s working → 90 day metrics for requests sent, reviews received, conversion, and referrals completed
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📦 Everything is organized by purpose so staff can execute without guessing:
•    Reviews + referrals SOP and daily flow (roles, timing, ethics guardrails, and a simple routine)
•    Review request sequences (SMS + email, 2–3 touch cadence, multiple tone options, direct-link structure)
•    Google review reply bank (5★ to 1★ responses, complaint routing, privacy safe wording rules)
•    Service recovery + private feedback kit (3 step framework, check in scripts, move offline workflow, internal note prompts)
•    Referral request sequences (in person ask, same day SMS follow up, 7 day follow up, thank you messages)
•    Referral program collateral (one pager + FAQ that clarifies qualifying visit, timing, and how to refer)
•    Referral terms and conditions (customizable rules that keep rewards separate from reviews)
•    Promo copy for marketing channels (social caption/story structure, website block, email snippet)
•    QR signage and table tents (review and referral signs in multiple sizes for front desk and rooms)
•    Reviews + referrals tracker dashboard (review requests log, reviews log, referrals log, and weekly/monthly metrics)
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🛠️ Implementation is designed to be quick and controllable:
1.    Complete Customize First (clinic details, review link, referral offer, signature, contact method).
2.    Choose one tone and one timing rule set (who sends, when it sends, and how many touches).
3.    Place QR signage where the client decision happens (checkout, consult room, treatment room, exit).
4.    Train staff on the SOP and the “what to say / what not to say” quick reference.
5.    Log actions weekly in the tracker and review the dashboard for the last 90 days.
6.    Use service recovery scripts any time a concern appears, and request reviews only after resolution.
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💻 File types include editable DOCX, print ready PDF (US Letter + A4), and an XLSX tracker (Microsoft Word + Excel recommended; Google Sheets is supported using the included Sheets version, though some formatting may display slightly differently). 
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🔒 License + Use (Important) :
✔️ Use for your own clinic / practice (single business)
❌ Not for resale, redistribution, or “template bundle” re-packaging
If you operate multiple locations or offer patient materials as a service, you’ll need the appropriate license upgrade :
• “Extended Clinic License Upgrade (Multi‑Location / Multi‑Domain)”
• “Agency / Multi‑Client License Upgrade”
License upgrades are PER PRODUCT. If you buy multiple MedicalSystemsStudio products, purchase the matching quantity of license upgrades.
👉 Important notes :
- Digital download only (no physical product shipped).
- Due to the nature of digital products, returns/exchanges are not available.
- Provided for general business use and should be reviewed/approved for your clinic’s specific requirements and local regulations.